How Can We Help You?
Need assistance with your CineRewardz voucher, registration or booking request? Contact our customer-support team using the details below.
Email Support
cinerewardz@rewardport.inPhone Support
+91 9930030693When contacting the support team, please keep your voucher number or Authentication Number available so that we can assist you efficiently.
Frequently Asked Questions
Answers to the most common questions about registering your voucher and submitting a booking request.
There are two main stages:
Registration: Every CineRewardz voucher contains a unique voucher code. Visit the CineRewardz website and register the voucher before the registration expiry date mentioned on it. Following successful registration, you will receive an Authentication Number by email and SMS within 24 hours.
Booking: Visit the Booking page and complete the booking-request form using your Authentication Number. You must provide two different booking choices to improve availability.
Once your booking is processed, you will receive your movie-ticket confirmation by email and SMS, generally 24 hours before the selected show time. Present the confirmation at the venue's box office to collect your physical tickets.
No. Tickets cannot be booked by presenting the CineRewardz voucher directly at the multiplex. You must complete the registration and booking process through the CineRewardz website.
No. CineRewardz movie vouchers are not transferable.
The last date for registration will be mentioned on your voucher. The Authentication Number received after registration will remain valid for 30 days from the registration date.
Your booking must also comply with the expiry date and conditions mentioned on your voucher.
No. Once the tickets have been issued, the booking cannot be cancelled, changed or amended.
The CineRewardz team will attempt to fulfil one of your submitted choices, subject to promotional availability.
You must provide two different choices of theatre, movie, show date and show time. The final show time may vary by up to two hours from your requested time.
The applicable days and show timings will be mentioned on your voucher. Depending on the offer, the voucher may be valid for Monday-to-Thursday shows or Monday-to-Thursday shows along with Friday-to-Sunday morning shows.
Vouchers are generally valid for the best available eligible seats. They are not valid for premium seats, special screenings, paid previews, premieres or other excluded shows and seating categories.
No. Seat selection is not available. Tickets will be issued for the best eligible seats available at the time of booking.
CineRewardz booking services are available only to eligible voucher holders under the applicable promotional offer. The service cannot be used for unrestricted public bookings or additional bookings outside the voucher entitlement.
No. Booking requests can only be placed for movies that are currently running or have already been released and are available in the booking system.
Booking requests can generally be submitted a minimum of two days and a maximum of seven days before the preferred show date.
Bookings cannot be requested more than seven days in advance because multiplex schedules are subject to change.
Please ensure that you present the movie-ticket confirmation number—not your voucher number or Authentication Number—at the box office.
If the correct ticket confirmation is still not accepted, contact the CineRewardz support team and provide the relevant booking details and proof for assistance.
You must watch the movie within the applicable voucher validity period. Submit your booking request at least two days before the voucher or Authentication Number expires.
The system may not accept late booking requests or requests for show dates beyond the applicable expiry date.
Booking requests must be submitted at least two working days before the Authentication Number expires. Therefore, if it expires on Sunday, you should submit your request by Wednesday.